Privacy policy

General policy

Wigan Metropolitan Borough Council respects your privacy. The information that you provide us with, or that is gathered automatically helps us to monitor our service and provide you with the services that you are entitled to as a resident of Wigan or visitor to our website. Please bear in mind that any personal information that you submit through the visitors book or online discussion groups/forums may be seen by others. All other emails/forms are treated in the same way as other communications with the council. Emails to, and e-surgeries with your elected representatives are confidential between yourself and your representative.

If you have any concerns, questions or comments please email janet.appleton@wigan.gov.uk

Email newsletters

We distribute email newsletters to different groups; in all cases you will have to 'opt in' to these. We will ask you for your email address, and other information (for example which area of Tameside you live in) - this is used for demographic purposes. We do not give our email lists out to other parties. Our newsletters may contain promotions or information on other sites or services that we offer. If at any time you wish to unsubscribe from our newsletter you may do so by following the instructions on the bottom of the email or by visiting the site you signed up with and using the unsubscribe facility.

Registration and Authentication

Some of our sites may require you to register and be authenticated with us. This is to allow access to extra services that we provide for you e.g. citizens portal. The information is not used for sending you newsletters or other information/promotions unless stated.

Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.

Cookies

We use 'cookies' to ensure the integrity of transactional processes on our web site. These hold only a sequential session identification number and are deleted at the end of the transaction. We may in the future use cookies to enhance the convenience of our citizens portal, but this usage will be optional.

Surveys

On occasion we may conduct online surveys. This is used to gauge our service, collect demographic information and other information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.

Affiliates

Many of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.

Security

While we strive to keep the information that you supply directly or indirectly secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.

Competitions/Promotions

From time to time we operate competitions and promotions. Participation in these is optional. Information submitted may be submitted to third parties, check individual competition rules. You may also be given an option to sign up for a free email newsletter.

Usage of information

If requested we may submit your information to law enforcement or government authorities.

Corrections/updates

You may unsubscribe from our newsletters using the facilities available on the website you signed up with or by emailing the relevant online editor. If you have any problems please email janet.appleton@wigan.gov.uk

Policy changes

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.